Why Is My Furbo Light Purple? Meaning and Fixes That Work
Quick answer: Why is my Furbo light purple? On the Furbo Dog Camera, a purple status light means the camera is not connected to a Wi-Fi network. Unplug it for 30 seconds, make sure your router is broadcasting a 2.4GHz network, then use Reset Wi-Fi in the app. If the light stays purple, do a hard reset with a paper clip.
One exception first. On the newer Furbo 360° models with Voice Control, a blinking purple glow plus a chime just means the camera heard “Hey Furbo” and is listening. That’s normal.
So before I’d touch any reset button, I’d check two things: which model sits on your shelf, and whether the purple is steady or flashing.
What the Furbo Light Colors Mean
Furbo’s help center lists these status colors for the original Furbo Dog Camera:
| Light | What it means |
|---|---|
| White | Plugged in and powered, but not set up yet |
| Green | Setup mode |
| Purple | Not connected to a Wi-Fi network |
| Yellow | Connected to Wi-Fi, standby |
| Blue | Someone is live streaming |
| Red (next to the lens) | Night vision, a separate light |
The 360° Dog Camera uses a different scheme. Its comparison table lists solid or blinking yellow and blue, plus solid white. If you own a 360°, read the guide for that exact model first.
Why Is My Furbo Light Purple? The Usual Causes
Here are the causes, most likely first.
- Your router changed. A new router, network name or password leaves the camera hunting for a network that’s gone.
- It can’t see a 2.4GHz band. Furbo says it can’t connect to 5GHz and only works with 2.4GHz.
- The internet dropped. After an outage, the unit can sit on purple until the router fully recovers.
- Weak signal. Distance and concrete walls make the link unstable.
- A setup or firmware glitch. This is where a hard reset earns its keep.
- A tired power supply. A failing USB adapter or cable can keep the light stuck on purple or white.
How to Fix a Purple Furbo Light
Work down the list. Stop when you see yellow.
Step 1: Power Cycle the Camera
Unplug it, wait 30 seconds, and plug it back in. Give it a few minutes.
Did your router reboot recently? Restart it too. Furbo’s own advice is to restart the home router and wait for the camera to turn yellow.
Step 2: Check Your Router Is on 2.4GHz
Most people skip this, and it’s the one I’d bet on. Plenty of home routers broadcast a 2.4GHz and a 5GHz network side by side, often under different names, and the camera needs the slower, longer-range one.
If your router merges both bands under a single name, Furbo suggests switching off the 5GHz signal temporarily while you reconnect. Your internet provider can walk you through that if the router app hides the setting.
Step 3: Move It Closer During Setup
Furbo recommends keeping the camera within 5 feet of the router while connecting, then carrying it to its final spot. Its antenna sits on the right side. In practice, that means placing it to the left of or in front of the router, with no concrete wall between them, gives a stronger handshake.
Step 4: Use Reset Wi-Fi in the App
When you’ve changed your network name or password, this is the real fix. Furbo’s steps:
- Plug in the camera. You should see purple.
- In the Furbo app, tap the Menu button (☰).
- Select the camera, then tap Reset Wi-Fi.
- When the app asks if the light turned green, tap Yes and switch on Bluetooth.
- Pick your 2.4GHz network and type the password.
Hidden network? On the setup screen, choose “Other network” and enter the name and password by hand.
Step 5: Hard Reset the Camera
If the glow stays purple or white, Furbo’s next move is a hard reset:
- Find the reset button on the back.
- With the camera plugged in, press it using a pin or straightened paper clip.
- Hold for about 20 seconds, until the color changes.
- Wait for green, then run setup again in the app.
Step 6: Rule Out the Power Adapter
Still purple a minute later? Furbo’s checklist goes: try another wall socket, then another USB adapter, then another cable, then a fresh cable and adapter together. Watch for green after each swap.
After that comes one last hard reset, holding the button for 10 seconds and then waiting 3 to 5 minutes. Honestly, if it fails here, I wouldn’t keep fiddling.
What If My Furbo Is Blinking Purple?
On 360° cameras with Voice Control, Furbo’s help center says the device answers “Hey Furbo” with a chime and a blinking purple light while it waits for a command. My take: if it happens when nobody spoke, background noise is probably waking it.
Furbo admits Voice Control can trigger in loud rooms. To switch it off, open the app menu, select your camera, tap Voice Control, and slide the toggle off.
When to Contact Furbo Support
If the light never reaches green after the resets and adapter swaps, Furbo says the unit may need replacing. When I read through their checklist, these are the items support asks for:
- your order ID and the email you bought it with
- a photo of the bottom of the device
- a photo of the status light, taken with the camera sitting on white paper
- your name, address and phone number
Don’t open the housing yourself. That’s a warranty conversation, not a DIY job.
Other smart pet gear trips over the same Wi-Fi rules. Our guide to why a Litter-Robot goes offline hits the identical 2.4GHz snag, and you’ll find more camera help in Cat Trees, Carriers & Cameras.
Frequently Asked Questions
Why Does My Furbo Light Stay Purple After I Reset My Router?
The camera is waiting for a network it can join. Let the router finish booting, power cycle the camera, and if the Wi-Fi name or password changed, use Reset Wi-Fi in the app.
Does Furbo Work with 5GHz Wi-Fi?
No. Furbo’s help center says it can’t connect to 5GHz networks and only works with 2.4GHz. On a dual-band router, pick the 2.4GHz network.
Why Is My Furbo Blinking Purple?
On 360° cameras with Voice Control, a blinking purple light with a chime means it heard “Hey Furbo” and is listening. You can turn Voice Control off in the app if noise keeps waking it.
How Long Do I Hold the Furbo Reset Button?
Furbo’s light indicator guide says about 20 seconds, with the camera plugged in, until the color changes. Then wait for green.
What Does a Yellow Light on Furbo Mean?
On the Furbo Dog Camera, yellow means it’s online and in standby. That’s the color you want after fixing a purple light.
Last updated: November 10, 2026. Sources: Furbo: status light colors, Furbo: issues with the light indicator, Furbo: can’t find my Wi-Fi network and Furbo: Voice Control.